[PAIN] / memory heroics
When your top performer quits, what walks out with them?
Tribal knowledge concentrated in 1–2 people is a hidden single-point-of-failure most orgs only realise after losing them.
The system behind this pain
This pain is addressed by the operating module below.
Map your knowledge concentration
List 3–5 key people — AI surfaces single-points-of-failure and what breaks if each leaves.
3 minutes, 12 questions — name your loudest pain
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Frequently asked
Why doesn't documentation solve this?
Because the value isn't in the doc — it's in the context that surrounds the doc. Decisions, exceptions, the reason for the rule. Documentation captures the what, rarely the why.
How is this different from offboarding processes?
Offboarding moves files. Knowledge concentration is about the cognitive map only one person holds — the dependencies, the gotchas, the historical reasons. Those don't transfer in an exit interview.
What signals tell me my org is concentrated?
Onboarding takes 3+ months, decisions stall when one person is out, multiple processes are "ask X first", and the founder is the single source of truth for cross-functional context.